When Business Decisions Impact Customer Experience
“Who Moved My Wine?” Last week I went to the UPS pickup station to retrieve a package that required my signature. It was a shipment of wine. Wine shipments require a signature and I am typically never at home when they deliver. Which means I come home to a notice stuck to my door that…
The Good Ear
I like to go for long walks and I usually like to do that with a friend. I mean, who wants to walk this earth alone, right? A few days ago, I was walking with a good friend and as we started out, she said “I need to walk on this side of you so…